About Aceox Properties
Who We Are
Aceox Properties is a Portsmouth lettings and property management company built on first-hand landlord experience. Before we managed homes for anyone else, we let and managed our own, and one of our directors has been a landlord since 1984. We know what landlords worry about because we have been in the same position ourselves.
Today we manage student and residential homes across Portsmouth, from single flats to a 13-bedroom student property we filled in under three weeks. We are now taking on properties for other landlords, offering full management and a let-only tenant finding service, with clear fees and no hidden charges.
We are growing steadily and deliberately. Every landlord we take on gets the same personal, hands-on service we give our own homes, not a place in a volume-driven system.
Our team combines more than 40 years of landlord experience with a modern, organised approach to management. We have dealt with the same challenges our landlords face, from finding the right tenants to keeping homes compliant and well maintained, so our advice is practical and grounded in real experience.
We manage both student accommodation and residential homes, which gives us a strong understanding of different tenant needs. Student homes run on the academic calendar, with group enquiries, guarantors and summer move-ins. Residential homes need stability and long-term care. We tailor our approach to each, so every property is let and managed the right way.
We are based in Portsmouth and manage properties across the city's established neighbourhoods and student areas, including Southsea, North End and the city centre. Being local means we can view, inspect and respond in person, work with trusted local contractors and keep close oversight of every property we manage.
Our full management fee is 9% of the monthly rent, and our let-only tenant finding fee is 10% of six months' rent. Aceox is not VAT registered, so no VAT is charged. There are no renewal fees and no hidden admin charges, and your exact fee is always confirmed in writing before you sign.
We act as the main point of contact for landlords and tenants, handling day-to-day management, maintenance coordination and regular updates. Our approach is simple: prompt responses, clear information and no unnecessary back-and-forth, so landlords always know where things stand and tenants feel supported throughout their tenancy.
Meet The Team
Director
Ebad is a co-founder and director of Aceox Properties. He works closely with landlords and partners to deliver a genuinely hands-off management experience, built on trust, clear communication and long-term reliability, while maintaining high standards across every property.
Director
Osman is a co-founder and director of Aceox Properties. He is closely involved in day-to-day property management, maintenance coordination and communication with landlords and tenants, making sure every home is well looked after and issues are resolved quickly.
John has been a landlord since 1984, letting and managing his own properties for more than 40 years. His long-term understanding of what landlords need, from choosing the right tenants to keeping homes well maintained and compliant, shapes the standards Aceox works to every day.
Our Promise
We treat every home we manage as if it were our own, because for years, the homes we managed were our own. Clear fees, honest advice and a personal service from the people who run the business.
FAQ
You can report a maintenance issue at any time by calling or messaging us on WhatsApp. For emergencies, such as a gas leak, a burst pipe, no heating in winter or a property that can't be secured, contact us straight away and we'll arrange for it to be made safe as quickly as possible. If you smell gas, call the National Gas Emergency Service on 0800 111 999 first. For non-urgent repairs, we'll schedule the work and keep you updated at every step.
Our full management service is designed so you can truly sit back and relax, we take care of everything from A to Z. That means we handle marketing your property, arranging viewings, conducting thorough tenant checks, preparing the tenancy agreement, collecting rent, and managing repairs and inspections. We also look after all the legal essentials, including gas safety certificates, EPCs and deposit protection. You'll receive regular updates, and we're always just a phone call away whenever you need us. Your peace of mind is our priority.
Yes. We specialise in student accommodation and understand what makes a great student home. Our student properties are in popular areas close to the University of Portsmouth, such as Southsea and the city centre, and are fully furnished with reliable Wi-Fi. Many include bills, and each listing states exactly what is included. We're happy to help with guarantor arrangements, and we plan viewings and move-ins around the academic calendar.
Your deposit is protected with a government-approved tenancy deposit protection scheme within 30 days of receiving it. We'll send you the deposit protection certificate and the prescribed information, which explains how your deposit is protected and how to raise a dispute if needed. At the end of your tenancy we carry out a check-out inspection, and provided everything is in order, your deposit is returned promptly.
Of course. We always encourage viewings so you can be sure the property feels right for you. Book a viewing by calling us or sending a message on WhatsApp, and a member of our team will show you around and answer any questions on the spot.
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