Property Management Description
At Aceox Properties, we provide a fully managed service for landlords and freeholders who want confidence, clarity, and consistency. Our approach removes the day-to-day pressure of managing property while ensuring homes are cared for properly and tenants are placed and supported responsibly. Based in Portsmouth, we specialise in student accommodation, residential homes, and freehold/block management — managing every property and building with the same care and attention as if it were our own.
Our service is built around one simple principle: you shouldn’t need to be involved unless you want to be. From tenant sourcing and compliance to ongoing management, maintenance and freehold administration, we handle every stage of the process while keeping you informed without the stress.
We manage the full tenant finding process, including marketing, enquiries, viewings, suitability checks, and move-in coordination. Our focus is on placing tenants who are the right fit for the property, helping protect its condition and support smoother tenancies.
Every property is managed individually, not as part of a volume-driven system. We oversee day-to-day operations, handle tenant communication, coordinate maintenance, and monitor compliance to maintain standards and prevent issues before they escalate.
We prioritise direct and responsive communication. Whether it’s a maintenance issue or a general update, queries are acknowledged quickly and resolved efficiently . No chasing, no uncertainty.
We work with a reliable network of local contractors and suppliers across Portsmouth. This allows us to respond quickly, maintain high standards of work, and ensure all issues are handled properly without landlords needing to get involved.
Freehold & Block Management Overview
Structured freehold and block management for RMCs, RTMs, and freeholders across Portsmouth: proper compliance, clear service charge reporting, and buildings that are looked after the way they should be.
Description
Running a freehold or a block of flats comes with responsibilities that go well beyond a single let. Service charges, insurance renewals, statutory compliance, and communal upkeep all need to be handled correctly and on time. Get any of it wrong and it can mean disputes with leaseholders, compliance failures, or costly surprises down the line.
We manage that on your behalf with a structured, transparent approach: clear reporting at every stage, proactive maintenance rather than reactive fixes, and one point of contact so directors and leaseholders always know exactly where things stand.
Yes. We regularly work with Residents' Management Companies and Right to Manage companies, supporting directors with AGMs, board reporting, and the day to day running of the building, so the responsibility doesn't fall entirely on volunteer directors.
We budget, collect, and account for service charges through the year, and manage Section 20 consultations for any major works, keeping leaseholders properly informed at each statutory stage so there are no disputes over process.
We arrange buildings insurance and keep on top of statutory fire safety requirements: fire risk assessments, fire doors, alarms, and emergency lighting, so the building stays compliant without directors needing to chase it themselves.
We prioritise direct and responsive communication. Whether it’s a maintenance issue or a general update, queries are acknowledged quickly and resolved efficiently . No chasing, no uncertainty.
We work with a reliable network of local contractors and suppliers across Portsmouth. This allows us to respond quickly, maintain high standards of work, and ensure all issues are handled properly without landlords needing to get involved.
FAQ
You can report any maintenance issue at any time of day by calling or messaging us on WhatsApp. We're here for you around the clock. You can also contact us by phone or email during our regular office hours. If an urgent problem comes up, such as a burst pipe, no heating during winter or a broken lock, please get in touch right away. We always treat emergencies as our top priority, and we aim to have someone with you within a few hours. For anything less pressing, we'll schedule the repair smoothly and make sure to keep you updated every step of the way.
Our full management service is designed so you can truly sit back and relax, we take care of everything from A to Z. That means we handle marketing your property, arranging viewings, conducting thorough tenant checks, preparing the tenancy agreement, collecting rent, and managing repairs and inspections. We also look after all the legal essentials, including gas safety certificates, EPCs and deposit protection. You'll receive regular updates, and we're always just a phone call away whenever you need us. Your peace of mind is our priority.
Yes, definitely! We specialise in student accommodation and really understand what makes a great student home. Our properties are usually close to campus, come with reliable WiFi, are fully furnished and, where possible, offer clear all-inclusive bills. We’re also happy to help with guarantor forms and we’ll always work around your academic calendar. Many of our homes are in popular student areas like Portsmouth, and we pride ourselves on offering the kind of friendly, practical support that students really value.
Your deposit is placed into a government approved Tenancy Deposit Scheme within 30 days of you paying it. You’ll receive a deposit protection certificate and all the information about the scheme directly. When your tenancy ends, we’ll carry out a joint check-out inspection. Provided everything is in order, we’ll make sure your deposit is returned to you promptly.
Of course. We always encourage viewings so you can be sure the property feels right for you. It’s easy to book one through our website or by contacting via phone directly. We offer both in-person and virtual viewings, whichever suits you best. A friendly member of our team will be there to show you around and answer any questions you have on the spot.
We’re currently expanding into freehold and block management for residential buildings and RMCs/RTMs in Portsmouth. If you have a building in mind, get in touch to discuss your specific needs and how we can help.
Our Proprties
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